FAQ
ck33 FAQ — Deposit and Withdrawal Questions and Answers
From opening a ck33 account to withdrawing funds via bKash, understanding cricket betting, playing on mobile and account verification — this page gives direct answers to practical questions on every topic. More than 20 questions and answers are organised across five separate sections.
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Payments
How to Deposit
bKash, Nagad, Rocket or Upay — answers to all questions about depositing via mobile wallet at ck33.
ck33 currently supports deposits via four mobile wallets: bKash, Nagad, Rocket and Upay.
All methods are fast and straightforward — log in to your account, go to the deposit page and choose your
preferred wallet. The minimum deposit for each method is just ৳100.
Visit the ck33 Login page to access your account.
To start playing in any section at ck33 — slots, live casino or sports betting — a minimum deposit of
৳100 is required. This applies to all payment methods. A 120% bonus is available
on your first deposit, up to a maximum of ৳10,000.
After logging in to your ck33 account, go to the deposit option and select "bKash". Enter the amount
(minimum ৳100) and follow the instructions provided. Once payment is confirmed, the balance is usually added to your
account within a few minutes. Use your own bKash account.
Yes, Nagad is one of ck33's approved deposit methods. Just like bKash, go to the deposit page,
select Nagad, enter the amount and follow the steps. The minimum deposit is ৳100.
Use a Nagad account registered in your own name to avoid any issues at withdrawal.
Occasionally a balance may take a little time to appear due to network delays. Wait five minutes and
refresh the page. If the problem persists, contact ck33's 24/7 live chat and provide the payment
transaction ID or screenshot — it will be resolved promptly.
Withdrawals
Questions About Withdrawals
How fast funds arrive, whether bonus winnings can be withdrawn — find all the answers in this section.
For security reasons, ck33 only approves withdrawals to a mobile wallet registered in the player's own name.
Whether you withdraw via bKash, Nagad, Rocket or Upay, the account must be registered in your name.
Direct withdrawal to someone else's account is not possible.
The minimum withdrawal amount at ck33 is ৳500. Withdrawal requests below this amount cannot be submitted.
This limit applies to all methods — bKash, Nagad, Rocket and Upay. Funds typically reach your wallet
within 30 minutes to 3 hours of submitting a request.
To withdraw winnings from a bonus, you must first meet the wagering requirement. For example:
if you receive a ৳1,200 bonus on a ৳1,000 deposit at 120%, you must wager ৳1,200 × 15 = ৳18,000
to fulfil the wagering requirement. After that, winnings earned from the bonus can be withdrawn.
Yes, ck33's withdrawal service is available seven days a week, 24 hours a day. You can submit a withdrawal request on
Fridays, Saturdays or public holidays. Processing is usually completed within 30 minutes to 3 hours —
though there may be a slight delay on the mobile wallet's own system.
After submitting a withdrawal request, it is normal to see "Pending" for a while — the ck33 system is verifying the request. If it stays pending for more than 3 hours, contact live chat with the transaction number. Sometimes a withdrawal may be held if account verification is not complete.
Cricket
Cricket Betting
BPL, IPL, T20 World Cup — all common questions about cricket betting on ck33, answered here.
In limited-overs matches, if there is no result due to rain or other reasons, ck33 generally considers the bet void and refunds the stake. However, if a result is declared using the Duckworth-Lewis-Stern method, the bet is settled accordingly. Read the Terms & Conditions for more details.
Yes, accumulator or multi bets can be placed on ck33. The odds of all selections are multiplied to get the combined odds. For example: if three selections have odds of 1.70, 1.80, and 1.90, the combined odds are 1.70 × 1.80 × 1.90 = 5.81 (approximately). On a ৳100 bet, if all win you get back ৳581 — but if any one loses, the entire ৳100 is lost.
Yes, live in-play betting is available on ck33. Odds change ball by ball while the match is in progress, so an informed player can place bets based on the situation. Live betting is especially popular for BPL and international T20 matches. You will find live markets in the ck33 Cricket Betting section.
ck33 generally uses decimal odds. For example: if Team A's odds are 1.80 and Team B's odds are 2.00, a ৳500 bet on Team B returns ৳1,000 if Team B wins (profit ৳500); if Team A wins, ৳500 is lost. Simple formula: stake × odds = total return. Odds above 1 mean there is a profit.
In ck33's cricket section, popular markets include match winner, top batsman, highest run scorer, total runs (over/under), first wicket to fall, and toss. More special markets open during the BPL and IPL seasons. Various markets are also available for Bangladesh Tigers international matches.
Verification
Account Verification
Why verification is needed, what documents are required, and what to do if rejected — all answered here.
ck33 may request identity verification before a large withdrawal for the first time, when adding a new payment method, or if unusual activity is noticed on the account. This is done to protect your account. Age verification (21+) is also part of this process.
At ck33, the National ID (NID) is the most accepted document. Passport and driving licence may also be accepted. Make sure the document image is clear, complete, and not expired. If any information is covered or unclear, verification may be delayed.
Verification may be rejected due to blurry images, damaged documents, or a mismatch in name or date of birth. If rejected, ck33 usually provides the reason. Resubmit with correct and clear documents, or report the issue via live chat — the support team will help.
Verification is primarily for the player's own protection. It confirms that the account belongs to you and that no one else is using your details to operate it. Age verification (21+) is also carried out as part of responsible gaming. Learn more on the Responsible Gaming page.
ck33 uses SSL encryption to keep all data secure. Uploaded documents are used only for the verification process and are not shared with third parties. Read ck33's Privacy Policy page for more details.
Mobile
Playing on Mobile
Android or iOS, browser or app — all tips for using ck33 on mobile, right here.
ck33 works on both Android and iOS. The site runs smoothly even on ordinary mid-range smartphones. Separate apps are also available for Android and iOS, obtainable through official channels. Find more information on the ck33 app page.
Open ck33 in Chrome, tap the three-dot menu at the top, and select "Add to Home screen". On Safari (iOS), tap the share icon and select "Add to Home Screen". After that, you can open ck33 directly by tapping the icon, just like an app.
The full ck33 site is completely usable on a mobile browser — slots, live casino, fishing games, and sports betting can all be played from the browser. No features are lost without installing the app. Games in the W Live section also run smoothly on mobile.
First check your phone's internet connection. Then clear the browser cache: in Chrome, go to Settings → Privacy → Clear browsing data → select Cached images and files and clear. If the problem persists, try a different browser (such as Firefox) or use the ck33 app.
If the connection drops, the result of the ongoing round or bet is recorded on the server. Once reconnected, you can see the result in your game history. If the connection is lost during a slot or fishing game, the round is generally counted as completed. If there is any issue, contact live chat.
Still have questions?
ck33's support team is ready to answer all questions in Bengali. Contact us via live chat or email — any time, on any topic.
Login to ck33Get Direct Support
If you can't find the answer in the FAQ, contact ck33's support team — help is available in both Bengali and English.
24/7 Live Chat
Ask questions in Bengali or English on ck33's live chat, any day, any time. A response is usually received within a few minutes. For any issue related to deposits, withdrawals, or your account, this is the fastest option.
Email Support
For detailed issues or sending documents, contact us by email. The ck33 support team replies to emails in both Bengali and English.