ck33's Privacy Policy
At ck33, the security of your personal information is our first priority. This document explains in detail what information we collect, why we collect it, and how we keep it safe.
This privacy policy ("Policy") is issued by the ck33 platform ("Platform", "we", "our"). When you visit the ck33 website, create an account, or use our services, you are considered to have accepted the terms of this Policy. Please read the full policy carefully before using this platform. This Policy applies together with our Terms and Conditions.
1 Information Collection
We collect various types of information for the purpose of registration and service delivery on ck33. The information collected comes mainly from two sources: what the user provides directly, and what is collected automatically through use of the platform.
1.1 User-Provided Information
When creating an account and using our services, you provide the following information:
- Full name, date of birth, and national identity card details
- Valid email address and mobile number
- Password and security question answers
- Mobile financial service (bKash, Nagad, Rocket, Upay) account details for deposits and withdrawals
- Contact information provided during customer support or issue reports
1.2 Automatically Collected Information
While you use the platform, our system automatically logs the following information:
- Device type, operating system, and browser information
- IP address and approximate geographic location
- Session duration, pages visited, and click patterns
- Login and logout times and dates
- Betting, game, and transaction history
1.3 Cookies and Similar Technologies
The ck33 platform uses cookies and local storage to remember your preferences and manage sessions. Cookies are essential for technical functionality; however, you can disable cookies from your browser settings, though this may limit some services.
2 Purpose of Information Use
We use the collected information only for the following legitimate purposes:
- Account management: Verifying registration, confirming identity, and keeping accounts secure.
- Transaction processing: Completing deposits and withdrawals accurately.
- Customer support: Resolving issues and answering questions. ck33 offers 24-hour support via live chat and email.
- Platform improvement: Analysing user experience to enhance service quality.
- Promotional communication: Sending information about bonuses and offers based on your consent.
- Fraud prevention: Detecting suspicious activity and keeping accounts secure.
3 Information Sharing and Disclosure
ck33 does not generally disclose your personal information. However, information may be shared with third parties in specific circumstances:
3.1 Service Provider Partners
We work with trusted third parties for payment processing, technical infrastructure, and fraud detection services. These partners receive only the information necessary for their specific tasks and are required to meet our privacy standards.
3.2 Legal Obligations
If applicable law in Bangladesh or a court order requires disclosure of information to authorities, ck33 will be obligated to do so. In such cases, we will make every effort to notify the user to the extent permitted by law.
3.3 Business Transfers
If there is any change in ownership or operation of the ck33 platform, user information may be transferred to the new operator. However, the new operator will be bound by this privacy policy and users will be notified in advance.
4 Information Security Measures
ck33 applies industry-standard technical and administrative measures to ensure the security of your information:
- SSL encryption: All data transmissions are encrypted using the SSL protocol.
- Server security: Information is stored in secure data centres with multiple layers of protection against unauthorised access.
- Access control: Only authorised staff can access specific information, and all access is logged.
- Periodic audits: The effectiveness of security measures is tested regularly.
- Password hashing: Your password is never stored in plain text — only an encrypted hash is kept.
5 Information Retention Period
Your personal information will be retained for as long as:
- Your account remains active and you are using our services;
- Applicable laws or regulations require the information to be kept;
- It is needed for resolving disputes or handling legal claims.
Even after an account is closed, transaction records and identity verification information may be retained for a defined period for audit and legal purposes. Once no longer needed, the information will be securely deleted or anonymised.
6 User Rights
As a user of ck33, you have the following rights:
6.1 Right to Access Information
You can contact ck33 at any time to find out what information is stored about you. We will provide that information to you within the limits permitted by law.
6.2 Right to Correct Information
If any information stored about you is incorrect or incomplete, you can request a correction. Some information can be updated directly from your account settings; for other cases, please contact customer support.
6.3 Right to Delete Information
In certain circumstances you can request that your information be deleted. However, if there are legal obligations or ongoing disputes, complete deletion may not be possible.
6.4 Right to Opt Out of Promotional Communications
You can stop receiving marketing or promotional messages at any time. To do so, notify us via email or live chat, or update your account settings.
7 Protection of Minors
The ck33 platform is for individuals aged 21 and above only. We do not knowingly collect information from anyone under the age of 21. Age is verified at registration, and if it is found that a minor has created an account, that account and all associated information will be deleted immediately. Complying with the Responsible Gaming guidelines is the responsibility of both us and our users.
8 Third-Party Links and Services
The ck33 platform may sometimes reference third-party services. These services have their own privacy policies and ck33 is not responsible for those policies. To protect your information, we recommend reading the policy of any third-party service before using it.
9 Policy Changes and Updates
ck33 may revise this privacy policy due to business needs or legal changes. If any significant changes are made, we will clearly announce them on the platform and, where possible, send a notice to your registered email. Continued use of the platform after any changes will be taken as acceptance of the updated policy.
For more details about the general terms of using our platform, please visit the Terms and Conditions page.
10 Contact Us
If you have any questions, requests, or complaints about this privacy policy, please contact us:
- Live chat: Chat directly through the support icon on the platform — available 24 hours, 7 days a week
- Email: [email protected] — you can reach us in both Bengali and English
For general questions, visit our FAQ section — you will find answers to many common queries there.